Our time is valuable and we respect it. We will arrive at your home when we promise. If for any reason we don’t we will credit $100 toward the repair.
You will know the exact price before any work begins. Once the work begins, the price quoted for the work being done is the price you pay even if the job requires more work than originally estimated.
At Hero our customers pay once, not twice. We pride ourselves in the craftsmanship of our work and double check everything, so you can be assured your problems are fixed right the first time.
We will leave your home as clean or cleaner than when we found it. We will wear shoe covers, use work mats and thoroughly clean the work areas we are in.
All of our employees wear uniforms and take pride in a Professional image. And we are Background Checked and Drug Tested so there is no funny business. You can expect warm and caring experts at what they do.
For more than 100 years, Hero has delivered World-Class Plumbing, Heating and Cooling services to the Twin Cities community. We see ourselves as heroes for our neighbors. Local Experts who are there when you need us.
Nobody likes a grouch. We hire smart people who work hard and are fun to be around. Friendly people we would send over to our mother’s house if she had an issue.
We know that most plumbing, heating, and cooling problems just can’t wait—that’s why we offer fast, same-day service for repairs and next-day installation for new systems. Our expert technicians are prepared to restore your home’s comfort today!
Out of over 3,000 business in our category, the BBB awarded us the Torch Award for Ethics. The highest award they give each year. We take ethics seriously and they have recognized us for it.
Clear expectations upfront, updates along the way and no surprises. From the time you call into our call center to the wrap up with our technician at the end of the service, we will keep you informed of everything and you will feel completely taken care of.
We work hard to make it easy to work with us. Our phones are answered by live operators in our office. We get there fast and work around your schedule. We offer financing and take all forms of payment and we have fully stocked trucks to get the problem fixed on the first trip.
We have hosted over 5,000 events in the last 3 years at our “Community Gathering Spaces,” which are free to use for the community. We donate to silent auctions, community events and families in need.