Our Most Recent Service Reviews
I highly recommend Brian Wass for plumbing and pipe/drain repairs! He did a fantastic job, he completely replaced an old rotted pipe in our basement. He was personable, understanding, very informative and did not pressure us to get things that were not ...needed. He followed all the covid guidelines and had a very quick turn-around for the job he had to do! Thank again Brian you were our hero!
My appointment was scheduled for 7 a.m. I called at 7:30 a.m. and was told that someone would come soon. I called again at 8:30 a.m. I was told I was next on the list. I called at 10 a.m., very frustrated because I rearranged a number of things ...to remain home this morning. It is now 10:40 a.m. Nothing. I desperately wish I could just call someone else, but Hero did the original work. I need them to address the problem. My time is valuable, and this company clearly does not appreciate that. At this point, I will have to reschedule. I can only hope they won't waste my time in the future.
Steffon was excellent! Fantastic, friendly service. Really good work. I highly recommend.
Jim Meyer quickly and accurately assessed the problem and work that needed to be done to repair and update a water service line and main shut-off valve(s) in an older house - coordinating permits, city water shut-off and inspections so that the job was ...completed in short order and at an affordable cost. Great work!
Called for service this morning and someone got right out and fixed my clog in the main pipe. Tony the tech was very professional, nice and helpful. Very affordable. I would recommend and use Hero services again.
Technician was courteous, professional, and did a great job. Cant ask for more.
Jared was on time , very professional, and tuned up our air conditioner/ water heater . Thanks Jared !!
Hero was prompt in setting an appointment to diagnose my furnace issues and Zak, the technician who came to do the inspection was very thorough and helpful. He found an additional and very serious problem (my heat exchanger had several large cracks and ...rust) and had another tech out to confirm this. They showed me all the damage to it with their camera and explained the problem. I’m glad they caught this because I didn’t want my furnace pumping out Carbon Monoxide like crazy this winter or to potentially catch fire. While I’m not super pleased at having to drop a lot of money to get these issues addressed, I am super grateful Zak caught this legitimate safety concern and confirmed it with another tech, as well as showed me the damage. I definitely will be trusting Hero to take care of further Heating and Cooling concerns.
Very responsive and completed the repairs within 8 hours of the initial phone call. The plumber was courteous and professional plus he left the work space clean. Highly recommend.
I would highly recommend Brandon Hertog and the company Hero for all your plumbing, heating, and cooling needs. Brandon was very professional and down to earth. He explained everything he was doing and answered all my questions. He took the time to ...help me fully understand what the issues are and what all my options are. He told it like it is and turned the problems into solutions. I know I can fully trust in this company and Brandon's workmanship. Thank you so much for taking such good care me!
Jon came out and looked over our HVAC system. He was incredibly knowledgeable and helpful, and made sure we knew all our options. He explained everything thoroughly and was very polite and friendly. Would definitely recommend.
Nick was very personable, transparent, and did good, efficient, work. I would highly recommend working with him!
Technician was on time, friendly and kept us informed on his inspection. Provided helpful hints to ensure our AC keeps running flawlessly. Thanks HERO !!!
Tony was effecient, friendly and clear about our issue and options.
HVAC tech ZAK was extremely professional, efficient, and patient to answer all of my questions to help me make decisions about services needed. He explained exactly what he was doing each step of the way, and Zak was extremely personable. I would ...definitely ask for Zak with services needed!
Steffon was great. My main line was flowing 10 minutes after he arrived! Would recommend!
Bill did a great job thoroughly identifying and correcting the problem with our A/C unit.
Very professional, polite and thorough. Also provided me with some very useful tips... Thank you .
From sales to install these guys were great, they were the first of a handful of estimates I got done and came it at the best price to quality brand balance out of the bunch. Their sales guy was even able to layout what I'd probably hear from the other ...guys, it was all spot on. The next day the install team showed up right on time and other then friendly introductions, you'd never have known they were even there doing the job. 10/10 would recommend to friends and family.
Sean West was great. He was very prompt and professional. He completed the repairs that we discussed in a timely fashion, and he left the space clean. He was very professional and did a great job.
The technician was great. He quickly figured out the problem and helped me know what to do next and he did not pressure me to do expensive repairs.
Brian Wass took the extra time to ensure everything was done right and didn't leave until everything was perfect and I was happy.
We have never used hero before. All we wanted was a drain/sewer clean. The guy that came out was great satisfied with The work that he did do in the short amount of time It took to do the job. Almost $500 later For a 1/2 hr job.
Little pricey but our plumbing tech Sean was fast and efficient in installing our garbage disposal! Super nice to work with and very courteous. All works great!
Ryan was great! Very informative. Gave me all the options up front. Will use them in the future.
At my sons home: Very professional. Clean and through..worked 6 hours without a break....new H2O htr installed, updated pluming along with showing what they were going to do as well what they did. Found water softener piping installed backwards...fix it. ...We will hire them again. We did hire UPTOWN AGAIN...... My home: Randy W. from field service came out to see why AC unit they installed was so noisy. Uptown had sent a tech the day before and he went thru the unit adding a soft start etc. Well anyway Randy determined that the line into the house was touching the wall (sheet rock). We are in a slab home so ac lines go up the wall and across the attic down to the coil. He cut the sheet rock and moved the line away from the sheet rock. He did a great job cutting the plaster board and saving the pieces as I told them I would repair the wall. All quiet now. NO CHARGE. UPTOWN really pleases their customers. Thank you. Had UPTOWN install new water softener in my home. Dan P their master plumber installed the unit and also connected our dryer for steam. Dan and his team upgraded our sons plumbing when installing new water heater described above.
Quick response and excellent service. Ryan preformed the repair and was respectful and thorough. Would highly recommend
Jim Meyer was awesome and great. I would highly recommend this company and this person to anyone and everyone.
We had a clogged drain and the HERO representative was prompt, courteous, and thorough.
2nd review. Unfortunately a much lower revised review is neccesary. If you are getting normal maintenance done, they are fantastic. However, if you have a clogged drain with flooding in your basement on a Saturday afternoon and you call, they might ...tell you the earliest they can help with your flooding emergency is Monday. None to happy with this especially after I signed up for their maintence plan. Called another company and they were out within the hour and took care of the problem. I truly hope someone from Hero calls me to discuss this. 1st review. Top notch customer service when I called to schedule an appointment to have my main drain serviced. They were able to send someone out the next day which was an added bonus. Steve was fantastic, did great quality work and was a great guy.
Many many thank yous to Hero Plumbing. Never have been disappointed in them and the professional team
Super clean! Justin and Anthony were polite, friendly, and respectful. They did a great job. My ducts and dryer vent were long over due. Not just clean but fully sanitized. Now my house smells fresh. Afterwards, my neighbors came over asking about their ...Hero truck.
Needed to install AC and couldn’t make my mind up as to who to hire. Family friend suggested Hero as they have had good experiences with them. Called them up, they came out to give me a quote and three days later installed AC. Three days later had a ...major clog in one the main pipes and called them again. They were able to get us on a schedule that worked with our work hours The technician was very knowledgeable and problem was fixed quickly. Friendly, competent and responsive company
Tony did an quick, complete assessment of the situation with my air conditioner, confirming what Jon had seen yesterday. He showed me the various options available and we discussed the pros and cons of each. Once I made my decision, he filled out the ...necessary orders and arranged for the installation to take place next week at a time convenient for me. We had a very pleasant friendly conversation and I feel confident that I have chosen wisely. Hero is definitely a high-quality service provider and I'm glad they are available to me.
These guys are amazing. Reasonable, honest & friendly.
Great work, quick fix, in and out in no time. Highly recommend.
Brandon H. did a great job communicating and explaining the problem, allowing me to make an informed decision. I am happy that I chose Hero to help us with our plumbing needs. Thank you, Brandon!
Jake was prompt and polite, worked with his crew all day, and showed me the new system. Excellent work!
Had an urgent plumbing issue this morning. Hero was out with an hour and fixed the problem immediately. Steffon was professional, polite and well informed. Great service!
Ryan was very knowledgeable and helpful... and my dogs immediately liked him!
I called for a clog sink and they were able to get someone out within 3 hours of the call. The price was a little bit more than I have paid for other plumbers service but I’m happy with the service. The technician was friendly, helpful and had the sink ...unclogged within 30 minutes.
Robert is very professional and efficient, price is fair, useful tips. Would come back again
Efficient, explained all testing and any recommend upgrades or future work.
I hired a drain repair technician from another company that couldn't get the job done. I decided to try Hero. The technician that came out was very knowledgeable and fixed it in no time will definitely be sticking with Hero from now on.
Great service, professional, was able to answer all my questions and excellent turn around time for work and visit.
Tony from Hero came to my house to quote a new HVAC system. He was friendly to talk to and did a great job assessing my current HVAC system along with what my home needs for efficient heating and cooling. I was very pleased with the different options ...and pricing to replace some, most, or all of the HVAC components. I felt no pressure to buy a new system right now and that makes me more comfortable in choosing Hero to install a new HVAC system when I'm ready.
Through the membership program, we’ve had numerous technicians inspect our HVAC and advise on the condition and anticipated future issues
Nick came to my home to unclog/inspect my main floor drain. He was courteous, explained everything to me, and took the time to get clarification on additional questions I had. I trust Nick and Hero to fix my problem the right way! Thanks for helping me ...out! I had a nasty, dirty, extremely difficult main floor drain pipe that needed to be replaced (74 year old house). Nick had to jackhammer almost 21 feet of concrete, locate a very odd pipe configuration, go under a wall in the laundry room, replace pipe, floor drain, laundry tub pipe.....it was bad. I am so impressed with the quality of the work, the loads of cleanup necessary, and the attention to every detail. I was kept appraised of the work, Nick checked with me on each "surprise" that came up, and treated me with courtesy and respect. Thank you Nick, John, and the good folks at Hero Plumbing. I am so happy to be able to use my washer and kitchen sink! You guys are my heros.Update: while Nick and John did a great job last fall, I have come to the conclusion that Hero plumbing is a ripoff. Ch a rhed me 200 bucks for a 16 buck part. This was part of the Happy homeowners club furnace service. I'm canceling. Also wanted to charge me 1200 bucks to replace my outdoor faucet spigot. Was quoted 700 just for 5 feet of pipe. Got the job done for 339 from another plumber. These guys are not hero's. Shameful.
Unbelievable service! I am one of the few people that takes service seriously and I have no problem paying for that. Start to finish Hero is a class act company and I will never use anyone else. Never again will I use a box store (Menards,Homedepot) the ...lack of courtesy is laughable and it’s no wonder their pricing is so cheap. Never again! Hero for life!
Detector came on site Ron was very professional very knowledgeable and very honest I would definitely recommend hero due to my experience not only with scheduling but with the tech that came on site
Chad was completely professional
I have used Hero for both plumbing and air conditioning repairs. I have been very pleased with the services provided. The service providers have been on time, very professional and have explained what is wrong and what the options for repairs are.
James helped assess my options for various plumbing jobs on an older home. He did a great job replacing some hard to reach pipes under a tub. On budget and excellent work.