Hero Home Services Reviews from Minneapolis Homeowners

Ben from Hero Home Services was fantastic. He arrived exactly on time, was incredibly knowledgeable about the issue, and took the time to explain everything clearly. On top of his technical expertise, he was highly professional and personable, making the whole experience seamless. I will definitely ask for Ben again for future services. Highly recommended!

Huge Thank You to Hero for their fast and efficient work when we thought our world was crumbling. We couldn’t have asked for a better experience for our first big home owner heart attack. We had Neal S. out to our house same day who diagnosed the problem for FREE. He answered questions, and was helpful. He was here within hours. The next morning Dylan R. Was out to our house to solve the problem. He was extremely helpful, professional, knowledgeable, and took the time to explain everything and make sure we understood what was going on. He made it known that he genuinely cared about getting the job done right. We really appreciate the great service and would absolutely recommend hero to anyone needing plumbing help! aaaand an added bonus… we appreciate the tattoos! Great guy, great service, and a job well done!

My experience with Mike Wiley was excellent. He came on a warranty repair - and this is important to know as there was no upsell - he just did a quality repair job. The reasons I gave this rating are: 1) He showed respect for property. He protected the carpets when coming in and cleaned up thoroughly after the repair. 2) He showed respect for the customer. I asked a number of questions, and he answered clearly or explained a technical term when needed. He was not impatient with questions. And in my experience, competent people are comfortable with questions. 3) He was very thorough in the repair and tested it out fully after completion. When he arrived - he reviewed all prior error codes to understand if there were other issues that might be causing the problem. He drove and got a replacement part to install the same day. I highly recommend Mike.

Outstanding service from start to finish! I couldn’t be happier with the work. Jeff was professional, knowledgeable, punctual, and took the time to explain everything clearly. The issue was diagnosed quickly and fixed properly, with great attention to detail. What really stood out was the honesty, quality of work, and respect for my home. Everything was left clean and in excellent condition. It’s hard to find someone this reliable and professional these days. Highly recommend! I’ll definitely be calling them again for any future plumbing needs.

I had Samuel Weitz come out to diagnose an issue with my AC unit. He was very approachable and knowledgeable about the unit and what needed to be done to get the most efficiency out of our unit. He walked me through everything and explained it in terms were very easy to understand as well as our options moving forward! The overall service and response time with Hero was extremely fast and efficient. I would definitely recommend Hero for AC/furnace diagnostics.

Thank you for getting my a/c fixed before this next hot weather comes. I appreciate all that the serviceman did for me today as I had a gel shot in rt knee and cortisone in Lt knee. If you can help it never get a gel shot in your knees as it hurt very very bad. I couldn’t walk the steps to the basement this afternoon so I am glad he found his way. Thank you very much from a 73 year old who has medical problems. Thank for coming out to explain that there was no cover over that spot and putting the other cover on top of the a/c again thank you for the information. Have a nice day Deb

Jack was my repairer and I would like to say he was very personable and knowledgeable! He took the time to explain every detail and he got my A/C back up and running. He kept it real and honest with me and didn't try to force an upsale. It helps that he was also a veteran so we could talk normal with each other like we usually do amongst other vets! Thank you so much jack!

We had a main sewer liner installed. The process was quick and very little dirt left for us to clean up. John and his crew of Jeff and Leo were here early. They worked together and finished the project in less time than they expected. We also had a new floor drain placed by Anthony. He also did great work. David N did the original assessment and recommended work to be done. We highly recommend Hero and appreciate every one of these individuals and their excelllent service. Thank you Hero team.

5/5/2026 Brandon Sawina was amazing super respectful and helpful and professional at what he does I had called while at work early this morning explaining that my water heater was leaking water and I was trying to help my fiancé find someone to fix it then I remembered the Hero trucks that i had seen driving around in my old neighborhood so I had called them they came out same day and replaced the water heater and it works great Brandon also installed a new shut off valve also and the work looks great!!! If you have any issues I'd recommend calling Hero the workmanship is A+++++ also no pressure to buy anything is also great being a first time home owner. Will be using Hero in the future for my homes needs Thanks again Brandon Sawina and Hero I appreciate it greatly!!!

We have a septic system. Response time was better than hoped for or expected. We called Friday evening, and they were out Sat morning. Dan was very professional, he was considerate of my home, and knew how to solve my sewer problem. He explained my options and cost differences. He apologized when it took longer than expected due to his having to run for a part. In review, he showed me a video of my now clean main line, tested all water lines to make sure they flowed freely and gave a suggestion on how to avoid the problem in the future. He also explained their guarantee. I recommend Hero and I recommend Dan for your sewer needs.

The electrician dispatched was Craig, super nice and friendly guy who came out for my service. Craig spent time talking to me and walking me through my options - never in a rush to get to the next one like some companies. He thoroughly explained everything to make sure I understood. Would definitely use Hero again, and as a matter of fact I have one of their plumbers coming out as well. We have been very happy with Hero and their service. *Update*: It won't let me post a separate review for the plumber, but Ryan was awesome too. Very quick, knowledgeable and gave me some tips as well. Super satisfied! Update #2: Had a gas line issue so needed another plumber. Schad came and was excellent. He was friendly, polite and professional. He even strikes up a conversation where other professionals don't. Would highly recommend Hero plumbing and Schad. Prices were very reasonable to me.

First time working with Hero for my furnace issues and I will definitely not go anywhere else. Andrew did such a great job cleaning my furnace and diagnosing the issue. After the issue was found, he walked me through the steps needed to heat my house this winter. I'm very grateful and pleased with the service Andrew and the company Hero provided. I would recommend anyone needing any issue fixed with plumbing, heating and cooling to give Hero a call. They won't disappoint.

James and Eli went above and beyond, spending almost FIVE hours at my house last Friday until they found a solution to our drainage problem. They refused to leave until their job was done. What we thought was just a clogged sink, quickly revealed a much larger problem in our drain system that had been brewing over the course of many years. They explained everything that they were doing in a way that we understood and they went over price options in detail so there were no surprises. They were extremely professional, friendly and caring; we could tell they both love their jobs! I highly recommend this company and will definitely be calling them in the future for all my plumbing/drain needs!