Our Most Recent Service Reviews
Great deal, thoroughly explained, quality work, no bs. Zac came and completed our install. He was very professional and respectful with the precautions he took in light of the pandemic. Highly recommend this company.
From Kayla, who answered the phone to my distress at having a plumbing issue over night to Lance, our plumber who fixed the problem it was an excellent service experience. Lance was professional, friendly, diagnosed the issue and fixed it in a timely ...manner. I highly recommend Hero Plumbing and their experienced and friendly staff.
Overall I was really happy with my experience with Hero. The plumber was really nice and did a good job. Really appreciated their hygiene practices during Covid. Only negative is the plumber got here about 2 hours later than scheduled. I did call on ...a Sunday for emergency service, so I suspect that is why the scheduling imprecision. Also, they were the only company I called that had someone available someday, and for that I’m very appreciative. Would hire again.
They where super friendly, the plumber that came out to help us Rick Weber was wonderful and did an amazing job! Would call them again and highly recommended❤️
Rick did a fabulous job changing out our hot water heater on Memorial weekend. Very professional and thorough highly recommend
Rob was wonderful. He arrived the same morning I called for the ductless air conditioning consult, and was friendly, knowledgeable and efficient. He understood our needs, and was able to get us on the schedule for installation within a couple of days. ...Looking forward to a much cooler summer!
Ali did a great job. very professional answered all of my questions . He even went the extra mile and changed a ceiling lightbulb for me . Great Guy !
They did a great job giving us options and a fantastic job installing.
We were very satisfied with the service. Davis was respectful and nice. We think he represented your company well, and with professionalism . Our recent service person was Steffon Drumgoole , who did a very satisfactory job. He was nice and efficient.we ...will be happy to help us again, should we be needing service
My first impression was my plumber at my door with flowers! During the pandemic, the owner wanted to give something to cheer up his customers and I thought this was just a really special touch. He was very helpful in helping my understand all of the ...options, wasn’t pushy, and had really the best attitude. Honestly, felt like a friend coming over to help. He made sure to fix the issues with my toilet, and even though ran into some unique snags, he wasn’t deterred from figuring it out and coming up with solutions to get the job done. All while having such a cheerful energy. Cleaned up after himself and made sure everything was done completely and professionally. This company and this technician both came through to fix a serious issue and I feel so much better knowing it’s solved!
Tony was fantastic. I appreciate him so much. I do not believe I could’ve received better service today. And everything was left impeccably clean. Thank you Tony & Hero!
Chad did a nice job. Fair, easy to understand and no BS. Thanks for keeping my home cool this summer!
Chad Duncan was great! And professional! And friendly!
Bill was very professional while completing our AC inspection. He explained our options with technical knowhow but also made it easy to understand. He was careful in his contactless interaction with us and took all necessary precautions for COVID. ...Thanks, Bill!
I love Vaughn! He’s extremely friendly, kind, professional and knowledgeable. I trust Vaughn and know he will give me the best advice.
The technician was very professional. Explain everything to me. Was on time and very kind and cared about what I was going threw.
Nick the plumber was phenomenal. Hero phone reps were absolutely horrid. No clue, no idea on timing, cost or anything... Nick was very good though! Thank you Nick. Help the phone team, Hero, they’re running your customers experience. Seriously. Thank ...you Nick!
Hero did an amazing job and Tony got things fixed and working efficiently. Tony was friendly, knowledgeable, and communicated the situation very clearly.
Service tech, Dan, is prompt and professional. Follows the COVID19 protocol- always keeping social distancing and proper PPE. Also, a special to Hero Plumbing & Heating for the beautiful mums...👍
Steve has explained the main pipe procedure very well. He also informed me what needed to be done to insure all of my concerns were met. He also explained the benefits to the protection plan, which I signed up for. Good experience.
Sean was very thorough and polite. He was respectful of our home. I am so happy to have a working kitchen after 3 months of a remodel job.
Very pleased with the service. Mike was knowledgeable thorough friendly and did an excellent job.
Our technician, Adam, did a really professional job installing our stove, walking me through what he was checking on as he prepared to update our gas stove piping and installing the stove. It's clear he's very skilled and knowledgeable about his ...job! The whole process was clearly laid out and in addition to doing a great job, he was personable and thorough in explaining the work he did. Working with this company always went very smoothly and I had a good experience with everyone I interacted with through the whole process.
We always have the best service while working with Hero! Ali was very polite and professional. He located a freon leak in our air conditioner and had it fixed in no time! Thanks for the great service!!!
I really appreciate Hero and the tech Mike. He did great job and i appreciate the honesty and the help keeping my A/C running for another year.
I'm disgusted - I just paid $615 for a $150 repair. I called Hero because I had a leaky pipe. The $615 charge was for two "elbows" and about a foot of pipe and 20 minutes of labor. The tech called me to tell me not only is the pipe leaking, but I need ...a new water softener (total charge $2,425). When I started questioning the tech on my options, he was rude and acted like I was putting him off. Ultimately I just settled for the fixed pipe and called another local company to evaluate my softener. The tech of the other company was helpful and friendly and indicated the water softener was in perfect working order! I will never call Hero again and will share this story with all my friends and colleagues.
Professional and knowledgeable. Nice guy.
Robert was very professional and polite. He did a great job checking out our heatingsystem.He informed us of problems and issues and possible repairs.We were happy with the service.Thank you. Claudia Brateng
Great service- quick return call from my email question- very friendly appointment scheduler - a reminder call the day before - very helpful Our tech Dan was on time, and very knowledgeable- walked me through ever step of the work - explained all of our ...multiple options going forward. A great service call
Hero is a great company - quick, professional and responsive with customers, awesome communication and, overall, confident partner in home services-installation and repair.
Knowledgeable, courteous and efficient
Tony did a great job.. But it was much more expensive than I thought for cleaning out 2 drain lines..
They are great, friendly and consultative. Fixed a bad mess within hours, great value! Davis and Billy were fantastic!
Sean was professional and quick. He even phoned my husband directly so they could agree on what needed to be fixed when I was unsure. He was thorough and went above and beyond.
We always receive outstanding service. Thanks Jon & Hero staff!
Quick, efficient, and professional response. Quite sure I was way overcharged!!
Great experience today. Ryan was professional and knowledgeable.
Kind and quick. Didn’t quote pricing ahead of doing work, but all was well in the end.
We were very impressed by Rick Weber. He took the time to listen and answer our questions. He was very professional and personable. We would like to have him be our plumber when we need more work done except for the cost. Your prices were a lot ...higher than other companies and we understand that sometimes get what you pay for. Price is a big factor so even though we gave a 5 star rating, we may try another company. We'll see. Thank You! Phil & Dodie Johnson
James did a great job for us. He took the time to explain everything to us and gave us options.
top notch and efficient!!
Great service!! Awesome work Garvin!! We will be using Hero again!!!
Sean is very knowledgeable and thorough in his work.
I pay $10/month as a member of Hero's Happy Home Club. It's a good deal for me, providing me with two free annual mainitenance visits on my central AC (spring) and boiler system (fall). The best deal about HHC is that they will respond to any issue on ...the above without charge in addition to their routine visits. They usually will recommend additional work. If I decide to proceed, I get several bids before proceeding, often finding that Hero's prices are higher than other bidders.
The technician was very good and efficient, and fixed our problem quickly. He clearly knew what he was doing! He was polite and friendly! The scheduling was a bit off! We expected service in the morning, but technician didn't arrive until 2 pm (not ...his fault). Company should be more up front about when you can expect technician to arrive! Our problem was solved and we are satisfied!
Rick was absolutely great! He practiced and communicated all of the safety precautions, was super knowledgeable and provided several options to meet our needs. He was helpful in answering all of our questions about our plumbing/hvac as we have recently ...moved to a new home. Excellent service!
Dylan was out standing knowlegable. Very professional. Took the time to explain all options. Went out of the way to get the parts needed. Highly recommend him.
Garvin was fantastic and a pleasure to work with. Got the work done quickly, explained what the situation was, and resolved it with follow up information for us. Thank you!
Honestly, we didn’t know what to expect. We had gone through (2) other plumbing companies to fix a leak in one of our bathroom showers. Long story short after ordering new parts (shower head, valves , etc) It was never fixed and the problem was worse. ... Contacted Hero. They gave us an appointment within a couple of days. One of their tech’s (Adam) showed up. He was on time, very pleasant to work with. Gave us a detailed diagnostic of what was wrong. He fixed the issues fairly quickly and I’m so glad to say “ There is No more leaking in our bathroom!” . Thank you so much Hero! We will definitely, be contacting you first for any services we might need in the future.
Phil and the other gentlemen who removed and installed my new water signer did a great job. They explained how it worked, were very polite and cleaned up after themselves. My appointment was for between 7 and 8 and Phil arrived at 7. I would recommend ...HERO.
Peiroles was great! He came in late in the day and did a wonderful job - even putting up with my overly-interested children. This is our second job with Hero and I couldn't say we'd call another number.
Had an annoying constant drip from shutoff valve on one of our toilets. Google'd Plumbers that service our area and selected HERO Plumbing. Have never used them in the past but being in business since 1914 what the heck, I'll give them a try. Appointment ...was set for 5 days out. I was ok with that, just shut off valve and placed a bowl under it. Day of appointment received a phone call from Technician explaining billing process, approximate time of arrival and approximately how long the fix would probably take. We proceeded. Doorbell rings and there stands a man holding a beautiful pot of flowers. Immediately my brain begins a scan of OK' Who's Birthday is it? Did I forget our anniversary again? But wait! This is the Plumber? I said, "What's with the flowers"? Rick replied: "Just something our owners wanted to give you to put a smile on your face during these hard times and to thank you for calling HERO Plumbing" WOW! ok' (The wife is going to love these) Might get me out of the Dog House for taking so long in getting the Toilet fixed 🙂 Rick was very friendly, informative and quickly fixed the toilet replacing the shut-off valve. Also adjusted the water level for maximum flush. At this point he asked if there were any other plumbing issues with the house that I may be concerned with. Told me about a program that HERO has: $10.00 billed monthly that puts us on priority call status, eliminates the service request charge and receive a 10% discount on all future service requests. I signed up for it. The charge for the toilet fix was (unexpectedly) more than reasonable. So impressed with this operation that my wife started calling her friends and business associates. "When was the last time you called a plumber and he shows up at your door with a pot of flowers"? It's been a few days now, no leaky toilet, wife waters flowers everyday. HIGHLY Recommended. Posted by husband who initiated the service call.
Rick was our technician and was bright and personable and really addressed all of our problems. He was easy to talk to and made the whole experience very positive.
Sean was great, explained all the options and didn't force any particular options, then completed the job expertly.
Alan Motz just completed hooking up our AC. He arrived on time wore a mask and booties. He finished his work quickly, ran the unit to confirm it was working and presented us with a mum plant to brighten our day. Thank you Alan. You are our Hero.
Rob was great, engaged in conversation and was able to explain the process. Gave us a list of choices and didn't pressure is into paying for more. Fast turnaround on installation too!
Sean West came to my home on May 14 and fix my problem. I asked him if he had the time to look at a few more things. He said sure by the time he was done all of them where fix. Nice guy very polite and clean. I will call them again if I have any ...problems. Thanks Bruce
Petioles was very knowledgeable. Did a good evaluation.
Dan was awesome. So nice and knowledgeable. He took a long time inspecting everything and went over all the details with us. He even brought us a beautiful plant. We signed up for their Happy Home Club and look forward to continued service with Hero. ...Thanks!!!
Adam did a great job. I like that Hero calls prior to arrival and also provides a tracking link to keep you updated on the arrival time. I think pricing was competitive and the service was very professional. I would use them, again.
Steffens was our service tech., he was swift, knowledgeable and very professional. Superb!
A great experience....will always call them when i need any plumbing work
Very thorough and helpful
The experience was top notch. The technician was super friendly and professional. The work was perfect. Highly recommend
Very professional, very knowledgeable, very great experience. On time and helpful. The technician found a vibration in an air-conditioning line and was able to fix it on the spot saving both of us another visit.
Mike Gay did a fantastic job tuning up our AC unit and cleaning our system blower. Mike went out of his way to explain the process including items that need immediate attention. Clean, professional, great guy. We rely on Hero Plumbing, Heating & ...Cooling for all our mechanical needs. They are all pros!
We got price gouged!!! $469 for a weekend service call to open up our sewer line and that included a reduced rate for trip charge. Don't bother calling these guys, especially on a weekend! OMG!