Our Most Recent Service Reviews
Would I recommend Hero? On time, very friendly, and professional...what bothered me was they only had 2 faucets to show me to replace my kitchen sink faucet...one was $1275.00 the other was a few hundred dollars less but was almost 3 inches taller than ...my previous one, which I did not like. I take fully responsibility for just going with the $1275.00 replacement, I was distracted by the water damage in our laundry room, caused by the leak in the kitchen, and being without a useable sink in the kitchen. A short pipe had to be replaced, as well and 2 new handles at a cost of $260.00 for a total of $1535.00 for a new kitchen faucet. So the answer would be no, I would not recommend Hero, if you are not under duress and have time to shop around I would recommend that.
The Hero Team was wonderful! They kept us informed on everything, and we were able to watch. Their team really know their jobs, and their machine operator was absolutely a perfectionist at his job, from digging to filling. I was impressed.
Outstanding service. They went above and beyond and gave us a breakdown of all options. There were no surprises and the ability to get everything done in one day was a huge plus. Brandon was knowledgeable having 14 years of experience but he was also ...friendly and patient while we worked over all options. Definitely recommend this service to friends and family.
Horrible service and didn't do the work requested which was a furnace tune up, they were only looking for me to buy a/c and furnace.
Hero is prompt, thorough and the team members great to work with. We're pleased with all the work they have done; sometimes the initial price tag is high, but it is worth it in the long run.
Nick was knowledgeable and informative about what servicing my main drain involved. He was prompt, professional and I would be happy to have him again! No games on the price!
Bob D. came to my home in Maple Grove this morning to check the A/C that was installed by Uptown Plumbing & Heating & Cooling. Bob was very professional, efficient & helpful. I would recommend Uptown Plumbing to my friends & neighbors. Sara S. also was a ...big help today on the phone.
Very satisfied with my interactions with Dylan as well as the people answering phones. They were all professional and timely. Was able to get my water heater checked and repaired within hours of when I called them!
Inspected and advised on slow drainage from sub lines and main.
My technician, Adam, was prompt, courteous, and knowledgeable. He reviewed services rendered and answered all my questions. I have always been happy with Hero Plumbing, Heating, and Cooling and will continue to maintain my business with them.
Great service. Knowledgeable, professional and personable.
Zac was great. Very professional, with lots of experience.
John was not only sound in his approach to resolving our issues, but was also exceptional in his customer service. I would highly recommend Hero/John.
Dustin was courteous and professional. Appreciated that he took the time to explain the issues and potential solutions. Bid on replacing the water heaters was high. Found comparable product for almost half the cost. Not his issue, though.
Paul was a peach-prompt-fixed the problem and made sure everything else was in order. Loved the text updates and reminders, so convenient. Paul is the man!!
Larry of Hero was excellent. Highly recommended!
Replacing Honeywell Intermittent Pilot Control, Multicolorol module .. same one on Amazon cost 91$ Hero charged me 750$ for part that’s bit over priced .. not recommending hero to anyone ..
We hired HERO to come in the day after we closed on our new construction home. We knew that ducts can be very dirty with drywall dust etc. We also knew that there was a leak in the system that we needed to address. Zak arrived on time and was wonderful. ...He was incredibly thorough, graciously answered all questions and never made us feel pushed, stupid, or uncomfortable. We look forward to using HERO for all our HVAC needs and will request Zak to do our service calls when possible!
Easy to access service and very helpful.
Jake went above and beyond what I thought was possible and got our situation fixed in a very short time and after hours! Give the guy a raise, you are lucky to have him as an employee.
John was on time clean and professional. He was very clear about my drain problem and provided good solutions.
Steve was very knowledgeable, courteous, friendly, respectful. I would not hesitate to rely on him. He diagnosed and estimated cost for repairs.
I had a great experience with Hero. My service technician Dan L. was fantastic. He was friendly, professional, and very knowledgeable. He helped me get my hydronic boiler system ready for winter. I will definitely be using Hero in the future because ...of Dan.
Rick Weber did a great jb for us.
Very knowledgeable and friendly. He was clear in his communication of what we needed. Highly recommend.
Discovered water in our basement near the water softener and main drain. Called HERO regarding the issue and they sent, Dustin, who was AWESOME!!! SO professional, personable and knowledgeable! He found that it wasn't a leak nor an issue with the water ...softener; it was that our main drain was clogged, for which he scheduled the team that deals with that issue to come out and clear the drain. While here he also checked out water pressure and sump pump/battery back-ups. He was extremely thorough, which was very much appreciated! Also, found the cost of the diagnostic VERY reasonable, especially compared to other providers that charge more for doing less! EXTREMELY happy with the service we received by Dustin with HERO! Also, have to rave about the service provided by Nick in the Drains division later that same day as he did a fantastic job cleaning out our main drain with the pro-jet! Like, Dustin, Nick was professional, personable and knowledgeable! Such a GREAT team at HERO! Happy to have discovered this service provider!
Bill was very professional explained what issues he found and recommended options to To fix them, I very pleased with Bill and hero plumping.
Rob did a great job in the bid process against 5 other competitors. Installation of our new Slant/Fin boiler was easy and system works great.
He was very professional and did a great job!
The guys did a fantastic job. Professional, knowledgeable, quick and clean. Couldn't be happier.
John was very professional and informative, explaining everything in detail. He offered a few different options and costs to choose from which was nice when you’re working with a tight budget. We ended up choosing to tackle this drain job ourselves.
It took awhile to get the serviceman here- three days.
Jim did a great job and cleaned up well, work looks great. Highly recommend!
Great experience with Hero. Friendly service technicians and prompt service from the whole team. Thanks a lot!
Robert is a credit to Hero Plumbing. He was pleasant, knowledgable, efficient, and very easy to work with. He answered my many questions without hesitation. I am looking forward to him returning to do the work we discussed. Thank you!
Very knowledgeable young man. Great help!
Professional ,fast and efficient . impressive
James did a great job. He was professional, trustworthy, and fun. The existing part had a leak and he had a replacement part. He discovered this quickly and had the replacement installed in short order. I am very satisfied.
Wow! Seamless service and what an awesome dude.
We were happy with the service provided today. There was no attempt to promote additional upgrades to our heating system. Previously, that had been a problem.
Service tech was friendly; explained the issue and my options clearly. Was very patient with yappy dog. Would use Hero again.
I received same-day service on a clogged drain. Nick was friendly, positive, upbeat, knowledgeable, patient and skillful. My sewer drain was unclogged and Nick explained a lot about pipes in a 70-year old house. He was a breath of fresh ...air...especially after the drain was done.
Steffan was awesome. Expensive but doneright
Matt did a great job, He explained my options and costs. He unclogged my drains and did a great job cleaning up. Thank You!
Steffon was of great service. Very friendly and clean. Very eager to help with any issues. Will definitely recommend to anyone.
Ryan was extremely professional and friendly. Showed up on time and provided me with only the service I needed. Thank you Ryan with Hero Plumbing you are the best!
Jim came over to provide an estimate. He was very professional and answered all my questions.
I had Hero replace my furnace and AC this fall. They had the whole job done in one day and now my kid can ask the thermostat to play farting sounds. 10 out of 10, would use again.
Mike was great. Super nice, friendly, and professional. Made me feel very comfortable having a stranger in the house during the quarantine. Offered suggestions for how to make my geriatric furnace last a few more seasons.
I had a good experience and appreciated the work of Austin. He located the issue and then explained 3 options for addressing it. I would like to have had a chance to get other quotes for the work but felt a little obligated due to the $69 show up at your ...door fee that Hero charges. Next time I will call around first. Overall I am happy with the work completed and believe the outcome to be appropriate.
Beyond fixing leaks and repairing the toilet, Sean identified a problem with black mold and provided a reference to a company to deal with it. He also noticed a problem with the hot water hose to the washing machine that was about burst! We had him ...replaced that which prevented a.big mess from occurring! Sean explained everything and did a final walkthrough of his work. Very friendly too!
Knowledgeable, went above and beyond to help resolve issue.
We did not need the custom clean, the tech helped us determine that. Fontay gave us a referral that made sense for what was needed. Very professional and courteous!
Bill knows is stuff. Very efficient and informative.
It took 3 tries, but he finally got it right! There was a tiny mistake make during the first visit, which resulted in a new leak and ultimate replacement of the toilet. Mistakes happen, but what was most impressive was how quickly Hero worked to resolve, ...not only the getting the technician right back out, but also calling a restoration company to have them assure there was no additional, non-visible damage. The technician was thorough, on time and efficient when he was here. The mistake was unfortunate and very minor, but the way they handled the entire situation was excellent! Not had such good customer service from any other repair company.