Our Most Recent Service Reviews
Unclogged drain. They were prompt for same day service, kept in touch with arrival time and were friendly. Mission accomplished!!!
Cleaned the tree roots out of my main sewer and cleared up a slow drain. very professional, knowledgeable - on time, cleaned up afterward, very nice helpful technician.
I got home Sunday 6/20/21 evening around 5pm and heard water dripping in my utility room. I saw that my water softener was filled with water. I immediately googled a few things and looked at the Hero website. I had the option to schedule online and was ...pleased to see that there was an appointment available for the next day. I quickly entered my info and got a text reply to confirm the appointment. They were very responsive and Austin showed up promptly at 7am. He said I’d need to replace my water softener and he gave me several options. Although it was definitely more than I expected to spend, I think it was worth it for the prompt service and same-day install. Austin was very clean and courteous and answered all of my questions. Would definitely recommend Hero and Austin. 😀Read More...
Would use every time
Don’t bother with the maintenance plan!!!! When I bought a house several years ago, I had Hero come out and do maintenance on the A/c and then furnace. I signed up for their maintenance plan thinking it would be a good idea and because the company ...reviews were good and have been on the plan for 2-3 years now. I had an a/c maintenance appointment scheduled a couple weeks ago, and the company just cancelled it, unilaterally, and without me agreeing. They left a message saying they were replacing all appointments with emergency service only and refused to give me an appointment until more than a month after my original appointment. I expressed this was completely unacceptable due to their universal canceling of the appointment. I understand emergencies, but this is a money grab. A month out isn’t okay for a customer of multiple years. Needless to say, as soon as I actually get the maintenance I’ve been paying for done, I will be canceling and finding another company. Don’t bother with this company unless you want to pay them for service you do not receive! Update: Hero has completely refused to provide the service I have paid for in advance and scheduled appropriately. I recommend you don’t go with this company.Read More...
