Customer Care Specialist

At Hero, we believe that our employees will take great care of our customers because we take great care our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.

A Customer Care Specialist at Hero is responsible for handling incoming customer concerns, making outgoing “Happy Calls”, and processing membership cancellations. Candidates who will thrive in this role enjoy problem solving, finding creative solutions to help customers, and collaborating with team members. They are also great at acting decisively and displaying confidence in a fast-paced environment.

Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.

Core Values

• Team Before Self
• Remarkably Great & Driven
• Ultimate Professionalism
• Excellent Communication

Amazing Benefits Package

• Competitive Compensation: $18-20 per hour
• 3% 401k Employer Contribution
• 100% Employer Paid Benefits
• Free Medical Benefits for employee and family (additional upgrades available at reduced cost)
• Free Dental and Vision Benefits for employee (additional upgrades for family available)
• Free Short-Term Disability Benefits
• Free Long-Term Disability Benefits
• Free Life Insurance
• H.S.A. and F.S.A plans available
• Paid Time Off starting at two weeks a year
• Six paid Holidays a year
• Full access to Peak Health fitness and recovery center
• Employee discounts on services – at cost pricing available

Schedule

• Shift can vary between 7:00 am and 6:00 pm based on business needs
• Overtime may be available based on business needs
• Remote work may be available after training is complete

Essential Job Duties

• Be the first line of contact for customers concerns and resolve them efficiently and effectively
• Project a positive and memorable image to customers and team members
• Be a resource for team members and management for all escalated issues
• Assist in maintaining membership plans with customers
• Track data collected through concerns and making “Happy Calls”
• Provide feedback to management regarding the customer experience

Qualifications

• Demonstrates Hero core values at a high level (T.R.U.E.)
• Valid driver’s license with clean driving and criminal record
• Able to communicate professionally, clearly, and concisely in both verbal and written forms
• Strong interpersonal skills and ability to build positive working relationships
• Ability to determine and shift priorities quickly
• Demonstrates outstanding problem solving and quick decision-making skills with a professional demeanor and sense of urgency
• Ability to deescalate intense emotional responses from our customers and come to reasonable accommodations to meet their needs
• Working knowledge of Microsoft Teams, Excel, Word and PowerPoint

Do you have what it takes to be a Hero? Apply today!

Hero Home Services is an equal opportunity employer, including veterans.