Call Center Team Member

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Website Hero

Trusted Since 1914

Call Center Team Member Job Details Near Bloomington, Minnesota 

At Hero our Employees come first! We believe that by taking great care of our employees, our employees will take great care of our customers. And that is what our company is built on. We have been servicing customers for 103 years and take great pride in providing high quality services to homeowners. Every day, we help people with their plumbing, heating, and air conditioning needs. We invite you to join our Team of 60+ employees who are committed to providing world-class service, has earned a BBB A+ rating, the BBB Torch Award for Ethics, the Star Tribune Top Work Places, top-ratings on Angie’s List, Yelp, 5 Star Ratings, and Pulse of the City.


Job Responsibilities:

– Answering incoming phone calls
– Schedule service appointments
– Ensure that all customers receive a prompt response to their questions or are put in contact with the best person to handle their needs


Qualifications & Skills:

– High School diploma or equivalent required
– 3 years progressive Call Center environment
– Aptitude to work with a variety of computer programs and packages
– Excellent customer service skills


Job Summary:

The Customer Service Representative is the first point of contact. In this role you will answer inbound service calls, representing approximately 75% of the daily responsibilities. The Customer Service Representative handles 50 to 100 inbound calls per day and assists customers with scheduling and fielding service inquiries and questions. The remaining responsibilities are making out bound contacts with current and potential customers via phone and email.


Compensation:

$16-$17 per hour based on ability and experience

Hours – 2 shifts available 

Monday-Friday 10:00-6:30pm or 12:30pm-9pm OR Sunday-Thursday 8:00am-4:30pm


Benefits:

No Cost – Amazing – Full Benefit Package
Medical
Dental
Vision
401K
Long Term Disability
Short Term Disability
Life Insurance
2+ Weeks PTO and 6 paid holidays
Company provided uniforms
Monthly Company Team Building Events


Culture:

We believe in taking care of our employee’s financial needs, and also realize that there is no value in big pay checks if you can’t spend quality time with your family doing what you love. That’s why we are different. Our goal from the top down is to create a company that is easy to work for and that will challenge you to grow. We take feedback from our employees and use it to make our company stronger. We are focused as a company on getting our employees home at a reasonable time and minimizing their time working late or on call.

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