The Hero Guarantee
The Hero Promise: Your Satisfaction GUARANTEED!
Exact Price GUARANTEED:
You will know the exact price before any work begins. Once the work begins, the price quoted for the work being done is the price you pay — even if the job requires more work than originally estimated.
Fixed Right The First Time GUARANTEED:
At Hero, we pride ourselves on the craftsmanship of our work and double-check everything, so you can be assured your installation will be right the first time.
Clean House GUARANTEED:
We treat your home with respect and will leave your home as clean or cleaner than when we found it. We wear shoe covers, use work mats, and thoroughly clean the work areas we are in.
Experts You Can Trust GUARANTEED:
Our in-house training facility and full-time trainers ensure you will get an expert in your home every time. Every employee is background checked and drug tested to maintain safe, trustworthy service.
Hero was extremely responsive to my emergency repair call - the cold water faucet in my very old tub stuck open and require extreme force to close. Lance diagnosed the problem and searched many sources for replacements, but ultimately had to repair the ...existing valve body. I asked for an estimate to completely re-plumb the bathroom and he provided a couple of options and provided detailed estimates for both.
Hero was wonderful from Tony the service writer to the three technicians who dealt with an AC repair as well as new furnace install. They were there when they said they would be; the work was done on time and on budget and they could do the repair on a ...tight timeline which with ovid labor and supply chain problems was a welcome relief. So two thumbs up for hero
Absolutely an amazing job from Hero and Ron Bithell coming out on such short notice on a very hot Friday evening. Our AC went out with my 3 month old baby and wife at home . Ron was at my house within a hour which was surprising and Very impressive! ...Thank you so much !
Excellent customer service! Jon was very patient explaining my options. Same day service too! Extremely happy with his work.
After the tech was finished replacing approximately three feet of gas pipe, I was shocked to find that I had paid approximately 1000 dollars per hour for the service. Their model of billing per job makes it difficult to assess the value of the services ...that they're providing until the work is already done. They were dishonest in claiming that only "certain technicians" can work on gas lines as an attempt to justify the price. Any licensed plumber can work on gas lines. Quality of work and responsiveness was good, but not at the price paid.