The Hero Guarantee
The Hero Promise: Your Satisfaction GUARANTEED!
On-Time Service GUARANTEED:
Your time is valuable and we respect it. We will arrive at your home when we promise. If for any reason we don’t we will credit $100 toward the repair.
Exact Price GUARANTEED:
You will know the exact price before any work begins. Once the work begins, the price quoted for the work being done is the price you pay even if the job requires more work than originally estimated.
Fixed Right The First Time GUARANTEED:
At HERO, we pride ourselves on the craftsmanship of our work and double-check everything, so you can be assured your installation will be right the first time.
Clean House GUARANTEED:
We treat your home with respect and will leave your home as clean or cleaner than when we found it. We wear shoe covers, use work mats, and thoroughly clean the work areas we are in.
Experts You Can Trust GUARANTEED:
Our in-house training facility & full-time trainers ensure you’ll get an expert in your home every time. Everyone is Background Checked and Drug Tested so there is no funny business.
Lance was able to tell and show us why our tankless water heater stopped working. He also detected gas leak in a area of our pipe. We are getting a replacement with pipe work. Great communication, very nice, and professional. Thank you Hero and thank ...you Lance!
On time. Good guy. Knowledgable. Easy to work with.
Sean from Hero plumbing did a fantastic job fixing our plumbing under our kitchen sink, as well as installing our new faucet and garbage disposal. He was friendly, professional, and thoroughly explained all that needed to be done. Their response time was ...incredible and he did quality work in our kitchen.
Ryan was great. We
Very, personable, respectful......excellent service!!!
Jon was very detailed in his explanation on what we need and very professional!
Rob and Brandon were great!
Jon was amazing! He helped me understand the issues and offered solutions. I will recommend Hero.
Ben did a good job listening to all my questions and concerns.
HERO has a wide variety of experts that I am utilizing for my home. The experts are really professional and friendly and they explain their process and options simply. I’m very impressed so far. Next, I’ll use them for my AC maintenance.
Mike was a great guy.....very personable and professional. He explained everything that was going on with my AC and furnace. Both of them are 34 years old! I have been in sales/ customer service for almost 50 years and I know how important customer ...service is. HERO has a great young man representing their company. He brought me a beautiful mum plant too.
Mike not only fixed my AC but returned several days later to make sure the system was working properly. I especially appreciated the follow-up.
Tony was very helpful. He gave us some great information!
We were told the part needed couldn't be sent priority. When the part didn't arrive within 5 days, we were told over the course of several days they didn't know where it was, they didn't have a tracking number, it had been delivered to the wrong ...location, then it was supposed to sent priority overnight. We waited for 12 days & then we were told the part arrived & Vaugn came out to install it. Vaugn was very nice & I hope you compensate him well...he's the only part of our experience that was positive.
Dan came over to install my smart thermostat. He was very professional and courteous and just an all around swell guy. He pushed the Happy house program a little much but it is a good value and made sense for us. I am happy I used them. I've struggled to ...find a good, friendly and budget friendly HVAC company. I have finally found them.
Dylan was awesome and very knowledgeable. He also found the problem right away and go issue resolved with my leaking. Very pleased with his service 🙏
I was told to call Hero as they do a good job. I've never had to hire a plumber,but the main house drain was plugged. My experience was seamless and very good.
Amazing knowledge 😄. Fixed an old unit in no time, highly recommended
Called day of appointment and cancelled on us. We had already rearranged schedules to make the day work. Will not use again and would recommend others find a more reliable plumber.
Vaughn did a great job answering my questions and ensuring our system is running well. Thanks for the help this AM, Vaughn!
I thought I had a leak from my hot water heater. When Hero installed the water heater almost 2yrs ago they mounted the tank in a metal pan and supplied an alarm in case water did accrue. The alarm sounded the other night and I found there was water in ...the pan. Not a great deal but I was very happy to be alerted of even a small amount. Hero was able to send Phillip to my home the next day. Phillip was polite, knowledgeable and considerate of me and my home. He found that the line to drain condensation from my central air had broken and was leaking into the pan and not a problem with the hot water heater. I'm very happy for Phiillip's help.
Had to schedule our appointment a few days out, but once they came, they worked very quickly and gave me a detailed quote before hand. They didn’t do anything without my go ahead. The work looks good. A little bit more clean up would have been nice, ...but not the biggest deal.
I needed a few done regarding my outdoor faucets and installation of a new toilet. Adam explained everything to me about both projects. He completed the projects in a very timely manner, showed me before & after and was very friendly and professional. ...I would highly recommend working with HERO!
I called a few places to see how fast I could get a technician out and Hero was the quickest. Bill came out and did a wonderful job. He was great at explianing what was going on with the ac unit. Even cleaned out a mouse nest (ick). He explianed the cost ...to fix vs. replace. In my case, replacing is the better option which I assumed before I called since the unit I have is almost 20 yrs old. He got Rob out within the hour to give me a qoute. They both did wonderful with PPE's. Plus, flowers were a great touch to lighten the blow. I'd reccomend!
Tony was so helpful in resolving our water backup issues. He also provided great advice on best ways to clear clogs. Super helpful.
Very nice very professional your lucky to have him for an employee
Davis was honest, professional and friendly. Will definitely we calling them for all of our future plumbing needs!
It took awhile to get the serviceman here- three days.
As ever, the whole process has been efficient, polite, and forthright. I had the options laid out, risks explained and the work was done with all due consideration.
We always receive outstanding service. Thanks Tony & Hero staff!
Always fast service and helpful people!
Hero Plumbing responded quickly. Steffon was professional, friendly, knowledgeable, and fixed the problem right away. And the price was reasonable! I can highly recommend Hero for your plumbing needs.
Shoutout to Dan L with Hero Plumbing, Heating and Cooling! He came out bright and early this morning and fixed my AC unit. He explained things throughly, without making it sound like I was ignorant. He was also friendly, funny, and had all the parts in ...his truck to get the job done in one trip. Oh...and he left me flowers!!! 🥰
Great deal, thoroughly explained, quality work, no bs. Zac came and completed our install. He was very professional and respectful with the precautions he took in light of the pandemic. Highly recommend this company.
From Kayla, who answered the phone to my distress at having a plumbing issue over night to Lance, our plumber who fixed the problem it was an excellent service experience. Lance was professional, friendly, diagnosed the issue and fixed it in a timely ...manner. I highly recommend Hero Plumbing and their experienced and friendly staff.
Overall I was really happy with my experience with Hero. The plumber was really nice and did a good job. Really appreciated their hygiene practices during Covid. Only negative is the plumber got here about 2 hours later than scheduled. I did call on ...a Sunday for emergency service, so I suspect that is why the scheduling imprecision. Also, they were the only company I called that had someone available someday, and for that I’m very appreciative. Would hire again.
They where super friendly, the plumber that came out to help us Rick Weber was wonderful and did an amazing job! Would call them again and highly recommended❤️
Rick did a fabulous job changing out our hot water heater on Memorial weekend. Very professional and thorough highly recommend
Rob was wonderful. He arrived the same morning I called for the ductless air conditioning consult, and was friendly, knowledgeable and efficient. He understood our needs, and was able to get us on the schedule for installation within a couple of days. ...Looking forward to a much cooler summer!
Ali did a great job. very professional answered all of my questions . He even went the extra mile and changed a ceiling lightbulb for me . Great Guy !
They did a great job giving us options and a fantastic job installing.
We were very satisfied with the service. Davis was respectful and nice. We think he represented your company well, and with professionalism . Our recent service person was Steffon Drumgoole , who did a very satisfactory job. He was nice and efficient.we ...will be happy to help us again, should we be needing service
My first impression was my plumber at my door with flowers! During the pandemic, the owner wanted to give something to cheer up his customers and I thought this was just a really special touch. He was very helpful in helping my understand all of the ...options, wasn’t pushy, and had really the best attitude. Honestly, felt like a friend coming over to help. He made sure to fix the issues with my toilet, and even though ran into some unique snags, he wasn’t deterred from figuring it out and coming up with solutions to get the job done. All while having such a cheerful energy. Cleaned up after himself and made sure everything was done completely and professionally. This company and this technician both came through to fix a serious issue and I feel so much better knowing it’s solved!
Tony was fantastic. I appreciate him so much. I do not believe I could’ve received better service today. And everything was left impeccably clean. Thank you Tony & Hero!
Chad did a nice job. Fair, easy to understand and no BS. Thanks for keeping my home cool this summer!
Chad Duncan was great! And professional! And friendly!
Bill was very professional while completing our AC inspection. He explained our options with technical knowhow but also made it easy to understand. He was careful in his contactless interaction with us and took all necessary precautions for COVID. ...Thanks, Bill!
I love Vaughn! He’s extremely friendly, kind, professional and knowledgeable. I trust Vaughn and know he will give me the best advice.
The technician was very professional. Explain everything to me. Was on time and very kind and cared about what I was going threw.
Nick the plumber was phenomenal. Hero phone reps were absolutely horrid. No clue, no idea on timing, cost or anything... Nick was very good though! Thank you Nick. Help the phone team, Hero, they’re running your customers experience. Seriously. Thank ...you Nick!
Hero did an amazing job and Tony got things fixed and working efficiently. Tony was friendly, knowledgeable, and communicated the situation very clearly.
Service tech, Dan, is prompt and professional. Follows the COVID19 protocol- always keeping social distancing and proper PPE. Also, a special to Hero Plumbing & Heating for the beautiful mums...👍
Steve has explained the main pipe procedure very well. He also informed me what needed to be done to insure all of my concerns were met. He also explained the benefits to the protection plan, which I signed up for. Good experience.
Sean was very thorough and polite. He was respectful of our home. I am so happy to have a working kitchen after 3 months of a remodel job.
Very pleased with the service. Mike was knowledgeable thorough friendly and did an excellent job.
Our technician, Adam, did a really professional job installing our stove, walking me through what he was checking on as he prepared to update our gas stove piping and installing the stove. It's clear he's very skilled and knowledgeable about his ...job! The whole process was clearly laid out and in addition to doing a great job, he was personable and thorough in explaining the work he did. Working with this company always went very smoothly and I had a good experience with everyone I interacted with through the whole process.
We always have the best service while working with Hero! Ali was very polite and professional. He located a freon leak in our air conditioner and had it fixed in no time! Thanks for the great service!!!
I really appreciate Hero and the tech Mike. He did great job and i appreciate the honesty and the help keeping my A/C running for another year.
I'm disgusted - I just paid $615 for a $150 repair. I called Hero because I had a leaky pipe. The $615 charge was for two "elbows" and about a foot of pipe and 20 minutes of labor. The tech called me to tell me not only is the pipe leaking, but I need ...a new water softener (total charge $2,425). When I started questioning the tech on my options, he was rude and acted like I was putting him off. Ultimately I just settled for the fixed pipe and called another local company to evaluate my softener. The tech of the other company was helpful and friendly and indicated the water softener was in perfect working order! I will never call Hero again and will share this story with all my friends and colleagues.
Professional and knowledgeable. Nice guy.
Robert was very professional and polite. He did a great job checking out our heatingsystem.He informed us of problems and issues and possible repairs.We were happy with the service.Thank you. Claudia Brateng
Great service- quick return call from my email question- very friendly appointment scheduler - a reminder call the day before - very helpful Our tech Dan was on time, and very knowledgeable- walked me through ever step of the work - explained all of our ...multiple options going forward. A great service call
Hero is a great company - quick, professional and responsive with customers, awesome communication and, overall, confident partner in home services-installation and repair.