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The Hero Guarantee

The Hero Promise: Your Satisfaction GUARANTEED!

Exact Price GUARANTEED:

You will know the exact price before any work begins. Once the work begins, the price quoted for the work being done is the price you pay — even if the job requires more work than originally estimated.

 

Fixed Right The First Time GUARANTEED:

At Hero, we pride ourselves on the craftsmanship of our work and double-check everything, so you can be assured your installation will be right the first time.

 

Clean House GUARANTEED:

We treat your home with respect and will leave your home as clean or cleaner than when we found it. We wear shoe covers, use work mats, and thoroughly clean the work areas we are in.

 

Experts You Can Trust GUARANTEED:

Our in-house training facility and full-time trainers ensure you will get an expert in your home every time. Every employee is background checked and drug tested to maintain safe, trustworthy service.

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Tim Kennedy
Tim Kennedy 1.0

I had my mini split startup performed and everything ran well. The Tech sold me on a coil cleaning which he then performed. A week later, on a Friday, I tried to start my unit. Nothing worked. A technician came out and found that after cleaning the coil, ...the previous technician had not put the circuit breaker back in. They couldn't fix it that evening and told me that, if I wanted this fixed on a Saturday, I would need to pay an emergency fee of $189.95. I explained that Hero caused the emergency and had made my unit non-functional. I asked for a supervisor and was informed that supervisors and customer service only worked 8 to 5 Monday through Friday so I would have to wait until Monday to get my unit fixed. This is unreasonable for an issue that they created.Read More...

Dave Reinhart
Dave Reinhart 5.0

Hero Plumbing out of Bloomington, MN. Brandon and Patrick are to be commended in finding, repairing and bringing up to code the natural gas distribution network in our house. Our hose had the natural gas service was blocked due to a external leak and ...numerous indoor leaks. Thanks to these guys stick tuidness all leaks where discovered repaired and service block removed by Center Point Energy.Read More...

Dedra Fellner
Dedra Fellner 1.0

Hero Plumbing extremely overcharged for a plumbing repair: replacement of cartridge for a shower faucet. Retail cost of the cartridge per manufacturer is only $129. Hero charged over $1200. Installation took approximately 1/2 hour. Business is ...totally unethical. My husband had no idea how much a cartridge should cost, and was taken advantage of by this company. No one should charge this astronomical amount for such a simple repair. DO NOT USE THIS COMPANY FOR PLUMBING REPAIRS! They have no ethics.Read More...

Robyn Minahan
Robyn Minahan 3.0
Maria Gilman
Maria Gilman 5.0

Dalshun was professional, efficient and worked quickly to restore our drain with the utmost of care. He wore booties and kept work area clean. From our call at 7:30, immediate confirmation, call confirming tech was on his way with a photo of Dalshun to ...completion of job by 10:30 am. Highly recommended their services.Read More...

Mary Arneson
Mary Arneson 4.0

Prompt, friendly service

Roxanne Thorson-Kent
Roxanne Thorson-Kent 1.0
Andrea Hatchitt
Andrea Hatchitt 5.0
Vonney Zephirin
Vonney Zephirin 5.0
Theresa Taniguchi
Theresa Taniguchi 5.0

Very helpful and pleasant

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