The Hero Guarantee
The Hero Promise: Your Satisfaction GUARANTEED!
On-Time Service GUARANTEED:
Your time is valuable and we respect it. We will arrive at your home when we promise. If for any reason we don’t we will credit $100 toward the repair.
Exact Price GUARANTEED:
You will know the exact price before any work begins. Once the work begins, the price quoted for the work being done is the price you pay even if the job requires more work than originally estimated.
Fixed Right The First Time GUARANTEED:
At HERO, we pride ourselves on the craftsmanship of our work and double-check everything, so you can be assured your installation will be right the first time.
Clean House GUARANTEED:
We treat your home with respect and will leave your home as clean or cleaner than when we found it. We wear shoe covers, use work mats, and thoroughly clean the work areas we are in.
Experts You Can Trust GUARANTEED:
Our in-house training facility & full-time trainers ensure you’ll get an expert in your home every time. Everyone is Background Checked and Drug Tested so there is no funny business.
Professional and knowledgeable. Nice guy. Good company to work with.
Nice & very professionally
Nick was very knowledgeable, customer-centric, and courteous. Fantastic work and customer service from start to finish! Really great value!
Great Job. Nick knocked it out of the Park I will definitely recommend Nick and Hero
I assume everything was done correctly. How would I know for sure since I am not in the business of boiler repair.
They were very responsive and quick to schedule when our furnace went out (on my due date!). Jon was quick and explained everything well. They are also more up front about pricing than most places.
Hero is great, I have used their services several times. Their technician Rick in Minneapolis is outstanding!
It's obvious they care about their customers, as well as doing a quality job. I will use them again and would recommend them without hesitation.
Dustin was very helpful! We needed help fixing a leak over Thanksgiving weekend. Thankful that Hero was open and Dustin was working. (Unfortunately we paid a premium rate for immediate and weekend service as we needed to repair right away.) We had to ...loop in the city for an issue with our repair. Dustin took care of contacting the city and worked with the city maintenance person directly. We are very happy with the quick and high quality service, professionalism and all of the information Dustin provided us throughout the repair.
I had an old pipe under my sink that had corroded away to where I could get a water tight seal. I called Hero and was out on there after hours wait list, and was told that someone would be or that day to fix or issue. Took A while for the tech to arrive, ...but once he did, WHAT A FANTASTIC EXPERIENCE!! Peiroles was fantastic, he was courteous, knowledgeable, funny, and just pain nice. While fixing my issue, he had a great conversation with my 12 year old son, ranging from cars, to tools, to interviewing skills, yes you heard right, interviewing skills. He complimented my son for out going he was and how well he could hold a conversation with an adult, he was impressed with him to say the least. While speaking with my son, Peiroles completed the job and went well above and beyond to provide such a great experience after struggling with our plumbing issue since early Thanksgiving morning!! I would recommend Hero in a second and would suggest asking for Peiroles. Thank you Peiroles for being or hero!!
Matt from Hero drain cleaning did an excellent job doing a regular maintenance sewer clean out. I would highly recommend this $93 special from Hero.
Technician arrived on time. Did an excellent job explaining the work he was doing. Cleaned up and helped us save some money through the Happy Home Owner Club. The people in the office were great to deal with as well.
I had a furnace inspection by Gary and was alerted that my furnace was leaking carbon monoxide into my home. The project engineer Tony and technicians, Zach, Allan and Taylor, definitely went above and beyond to get a new furnace installed in my home. ...My family's safety was their number 1 priority! I just want to thank everyone at Hero for being so amazing and very quick to make sure we were safe! Absolutely amazing company, will definitely be recommending!
Tony was great. He told me what the problem was in just a few minutes - went to work. Very appreciative.
Our repaiman was very polite and offered different options for us. He was very helpful and did a great job!
TY for the quality service! Bill was through and helpful.
Professional, courteous, prompt, knowledgeable and would recommend and utilize Hero's services in the future.
The Hero team is super responsive, find availability to get your job done and their crew treats your house as they would their own. Absolutely would recommend.
Excellent and quick. Grateful for their response time and professionalism.
He was very thorough and took his time explaining things like zak a good human being thos guy had the patience of a saint
Hero and Adam, our technician, were so helpful and patient with everything. They were also great about being very careful with Covid-19. Great job! Thanks!
This is the second time we have used HERO and we will use them for any future issues. They are professional and explain things thoroughly.
Tech was knowledgeable, thorough and very professional. Very satisfied!
The team at Hero was exceptional from top to bottom in their service offerings. From their initial tune-up to needing to replace most of my major appliances, their prompt and curteous service professional helped make the process as smooth as can be. ...Total overhaul of my furnace, AC, and water heater only took them about 6-7 hours which is crazy fast in my opinion. Would recommend their honest services to anyone in need of repair or replacement for these types of appliances.
Steve Henry did a fantastic job clearing our clogged drain. He was professional, customer-friendly, totally skilled, worked efficiently, and cleaned up afterward. Couldn't ask for more!
The two people who have come out have been awesome! They are kind, professional, timely, and responsive. This is a great place!
Company has great communication and friendly, knowledgeable service providers. Will call again!
Sean came out to give us an estimate for multiple plumbing issues. He was thorough in his walk through and asked pertinent questions. He came up with three different options for us. He did not pressure us in any way. He was professional and pleasant. We ...chose one of the options and set a date which we were happy with for the services.
Tony was very professional and detailed in his work. All of the communication prior to my appointment was excellent as well. Well done!
The thoroughness and care that Gibson gave was outstanding. He was very good and very caring.
93$ for main drain cleaning
Dustin was great! He listened to my concerns and gave viable options. He went above and beyond. He even called a water restoration company and had them come out. He patiently waited for them to do their thing and then started a complete Redo of ...everything under the sink and installed a new faucet. He was here well beyond when he probably normally would be done with work and finished the job. He was always kind and pleasant. Thank you Dustin!
Just had Andy here for a check on my heating system. It is a service I have with Hero to come out once a year to check the settings and function of the pressures and pumps on my fancy fancy boiler. He is the best, calls or texts me in advance, let’s ...me know about how long his inspection will take and, the highlight, reported that everything was as it should be. It gives me great piece of mind to have a technician like Andy go over my heating system and give me a “thumbs up”.
Very hard working people. I’ve been working with hero plaming Since 2011 and never had a problem with time or anything at all they are always there on time I’m very happy with their work. Hero pluming has an excellent team of workers.
Zak was very professional and personable while doing a routine furnace inspection. He took the time to show me what was dirty or healthy in my furnace, and discussed likely scenarios for dealing with problems in the future. I have used Hero for previous ...AC and furnace work, but the routine maintenance is typically the most beneficial and informative. Zak‘s visit was similarly helpful.
Chase was great! Professional, friendly, and good at his job. Would highly recommend!
Very knowledgeable young man. Great help!
Thorough, patient, dedicated. Overall very high quality job!
Tengthee did a really great job, was very professional
Paul came to our house today for A/C and water heater tune up. He was very nice and informative. I feel good about Hero and would recommend them!
We were happy to have Mike diagnose and fix the problem with our basement radiator. Smart, diligent, and friendly!
Came out to check on our furnace. Did a diagnostic test to let us know what was wrong. Very helpful and professional.
Dustin came promptly and fixed the gas leaks. He explained everything to me and was very professional and courteous. I appreciated his work!
The friendly, professional plumber performed a routine main drain cleaning, removing tree roots that had begun to creep out of our floor drain. He suggested further services that he would recommended getting done to prevent future root problems and ...explained what he that was the root cause. 🙂
John Holloway was knowledge and professional. He took the time to find the issues I called about and solve the mystery. He took the time to explain the benefits of a water softener and installed a good product.
While the installers were polite and respectful my year old water heater was blown out one day after installation of new gas pipes. May have been caused by improper testing? Did not take responsibility for damage.
It was great
Jim Meyer was awesome and great. I would highly recommend this company and this person to anyone and everyone.
Nick was great!!!
Steve was very friendly and explained everything well. It was nice to know what they would charge before the work started!
Tim was professional, personable, very efficient and my repair was done not only faster Than I expected, but done well!! Already scheduled another repair with this Tech through Hero...definitely would recommend!
Excellent job, personable and knowledgeable. Thank you
Steve was great, and not pushy at all! Thanks Steve for being honest with us on what our options are for our drain/sewer issue.
What great service! The plumber arrived in the time expected, and was able to quickly diagnose and repair the problem. He was kind, professional, clean, and courteous. I have a new go-to company!
Hero came out to tune up our very old furnace. As it was being inspected it became evident we needed a new furnace. We decided to have them replace the furnace as well as our water heater & ac. The project manager as well as every technician from Hero ...was friendly & professional. I would definitely recommend Hero.