The Hero Guarantee
The Hero Promise: Your Satisfaction GUARANTEED!
On-Time Service GUARANTEED:
Your time is valuable and we respect it. We will arrive at your home when we promise. If for any reason we don’t we will credit $100 toward the repair.
Exact Price GUARANTEED:
You will know the exact price before any work begins. Once the work begins, the price quoted for the work being done is the price you pay even if the job requires more work than originally estimated.
Fixed Right The First Time GUARANTEED:
At HERO, we pride ourselves on the craftsmanship of our work and double-check everything, so you can be assured your installation will be right the first time.
Clean House GUARANTEED:
We treat your home with respect and will leave your home as clean or cleaner than when we found it. We wear shoe covers, use work mats, and thoroughly clean the work areas we are in.
Experts You Can Trust GUARANTEED:
Our in-house training facility & full-time trainers ensure you’ll get an expert in your home every time. Everyone is Background Checked and Drug Tested so there is no funny business.
Professional and timely. Would recommend highly.
Mike did a great job! He came early and was very professional. He replaced my badly damaged out door water faucet and repaired my leaking one. I would 100% recommend Mike and the rest of the team at Hero!
The guy did his best but didn't look like a lot of experience. When I told my neighbors and colleagues that I had paid $900 to fix the unclog drain, they were all surprised, and everyone said I was ripped off. When I think about the amount, I'm so upset ...with myself that I decide to pay it because I no longer want to leave the kitchen that has been messed up with the unpleasant smell of the house. I can't really understand why so many people give such a good score for Hero. I regret choosing Hero based only on Google reviews. When inquiring over the phone, the other two companies told me you would pay a range of money, but Hero didn't give any hints at all. I would not recommend this company to anyone.
Austing was interesting, knowledgeable, efficient, and curious. We had a nice conversation and his people skills are the highest.