The Hero Guarantee
The Hero Promise: Your Satisfaction GUARANTEED!
On-Time Service GUARANTEED:
Your time is valuable and we respect it. We will arrive at your home when we promise. If for any reason we don’t we will credit $100 toward the repair.
Exact Price GUARANTEED:
You will know the exact price before any work begins. Once the work begins, the price quoted for the work being done is the price you pay even if the job requires more work than originally estimated.
Fixed Right The First Time GUARANTEED:
At HERO, we pride ourselves on the craftsmanship of our work and double-check everything, so you can be assured your installation will be right the first time.
Clean House GUARANTEED:
We treat your home with respect and will leave your home as clean or cleaner than when we found it. We wear shoe covers, use work mats, and thoroughly clean the work areas we are in.
Experts You Can Trust GUARANTEED:
Our in-house training facility & full-time trainers ensure you’ll get an expert in your home every time. Everyone is Background Checked and Drug Tested so there is no funny business.
I called and scheduled a service call on a Thursday evening with the after hours answering service. I was scheduled for Friday between the hours of 7am and 4pm. I called the local office at 12pm Friday to confirm the service call. I was told I was on ...the schedule and someone would be to my hom by 4pm. The service technician would call approximately 30min before arriving. At 2:50pm Michelle from dispatch called and informed me that no one would come to my home today. I asked why? She said they were short staffed and no one could make it to my home today. I asked if the technician schedule was not know at the time of scheduling? Michelle's response was that the after hours answering service should have never booked the service call. I asked Michelle why was I told at 12pm I was on the schedule and a technician would be her by 4pm? The answer was just an apology. I asked to speak with the owner, not available. I asked to speak with a manager, not available. Michelle said a manager would call me on Monday. To say this was anything short of pathetic is an understatement. When the cooling is not working and my home is 81 degrees, I called to get professional help. Knowing it was a holiday weekend, I agreed to a 9 hour window for a technician to come to my home. I made sure someone was home from 7am-4pm for a service technician that was never coming. If they called me at a reasonable time on Friday morning and told me they were short staffed, I could have made calls to have another HVAC company to take care of my needs. There are countless other reputable companies that would conduct their services in a professional manner. Over promise and under perform., that was my experience with Hero.
Although price was more than expected both workers were very detailed and professional.
Shane, the Tech. that came out was on time, honest and straight forward, very friendly ! I will make sure if any other problems arise, I will be calling Shane. Thank You, again.
We’ve used Hero (formerly Uptown) for several years. When we developed a hot water heater issue, technician Chad Durant showed up promptly, stuck at the job until it was done, and explained everything. Good work!
Steve is exactly the type of employee that gives Hero a positive image in the community: friendly, efficient and capable. He easily took care of our drain and offered suggestions for keeping it clear. Thanks Steve!
Mike was professional and helpful, I was comfortable with him and confident with the work done properly
Jon was very pleasant, professional and informative. He did a great job! Good and explaining technical things as well.
Mike G. was professional, courteous, trustworthy and knowledgeable. Thanks Mike and Hero!
Robert was very respectful, knowledgeable, friendly, and fast. He truly is a hero and was able to get our 19 year old air conditioner back online on this 90 degree day. Thank you!
Great service!! The repairman was personable and knowledgeable. The work was well done.
Steve Henry did a great job for us! On time professional and explained what he was doing! Highly recommend!
Ali was very professional. I’m very happy with everything he did today. He explained our options and made us feel very comfortable.
Good work done. Good results.
My garage furnace was repaired. I don't need to use it right now, but it appears to be working correctly. The technician was polite and friendly and cleaned up the area after he was done making the repair.
I called to fix a clog at 7am and they sent Shane out at 830! So fast! He was super awesome, professional and thorough. Fixed a few other things and explained everything he did, and future things to watch for. Thanks a ton! I'll use them again and ...I'll refer.
Gary is great. 🙂👍 Thoughtful, cordial, easy to talk to. Explains everything and seems quick with everything. Only thing is the montllhly plan is go forward so cant apply the discounts for today's work even though I paid for the discount today. ...😶
Our A/C was flooding our basement. I called Hero at 6:30pm, Chad came from across the city. He fixed the problem quickly and was very informed. We were so relieved.
Dan and Anthony came and helped diagnose a leak in my AC unit causing it to run inefficiently. They fixed it in roughly an hour and a half. Pricing was clear and steps were presented well. Both were friendly, respectful, and knowledgeable and presented ...options to help save money. Really happy so I signed up for their happy home club
Mauricio came to look at our A/C for the 2nd time this month. Hero made sure to send the same technician, which was great because he knew our setup. He worked with me despite the fact that my friend had installed a brand their company doesn't use - no ...grief for using non-hero product! He was able to find the problem, fix it, and got our cooling running in less than 2 hours during a major heat wave. Not only that, he had to give us bad news that our condenser will likely fail. He provided no sales pressure to sell us a new one, but gave sound advice on how to proceed in the near and far future. Good service, cooling restored, no salesmanship, and even a discount! Hero continues to give me reasons to call them back when I need help. Thanks Mauricio and thanks Hero!
I had my 75 year old mother call them after her AC went out last week. They came over and spent 3 hours only to tell her she needed a new $5,000 unit for her 1000 sq ft home. They also said she needed a new furnace. I called to get her a second opinion ...from a smaller local independent contractor with over 20+ years of experience and the fixed it for $80. It only needed to be cleaned and they stayed it had at least 4-5 years of life left. She didn’t need a furnace either. Also, if she needed a new AC down the road they would charge $2800 not $5,000. Really Hero? Is your business taking advantage of older folks?
Since they are advertising on the TV all the time "93 or free" I called Hero for preventative main drain cleaning. Tech told me he has to charge additional $86 as a trip charge on top of $93. I told him that your office people quoted me $93 and why he is ...trying to charge additional $86. While trying to run the snake, he end up splattering black stuff on the walls and floor of my bathroom. It took him almost 1/2 to try to clean all the back stuff of off my bathroom walls and floor. I called them again today for another rental property preventative main drain cleaning and I was told, Hero company does not work on rental and commercial properties.
Called out for diagnostic check of faulty AC unit. After not confidently telling me it was the compressor(he thought). He then wrote up a $4800 proposal for repair. Then told me it was going to be over $12k to replace a 3T residential unit after I ...questionEd his pricing. I paid the diagnostic/service fee and then called out another company the following day(paid them as well) who confidently and thoroughly assessed what was wrong. They completed repair the following day for 70% less money in less than 2 hours. Before posting a public review I called in but received no correspondence or follow up back. The pricing I was quoted for repair as well as a new unit replacement were absolutely outrageous and I would get a second opinion on anything that was quoted by a technician. I’m sure there are some people desperate before a heat wave or other event that would pay this out of necessity
Honest and upfront about pricing. Then screwed many times in the past and they saved us money this time.
Brian was an awesome tech and helped me with multiple unexpected problems. Hero isn't the cheapest, but they are definitely worth the price!
I called in to receive a quote for a bathroom remodel project and they wanted $89 just to provide me with an estimate (No work - that was literally just to look at the project). I work in sales and am shocked that they are willing to sacrifice a $5,000 ...project to Nickel and dime customers for someone to come quote on a project!
Was charged just under $1000 to fix a clog in our basement drain. The plumber did not leave a detailed invoice stating why the high price. When looking at average cost for such repair shows between $200-500. He also had to replace a minor part when he ...broke it when the job was completed which added another $50 to the total.
Chad did an awesome job made sure everything was working properly before leaving.
Typical bait and switch tactic. Hero advertises a special on tv then comes out and says instead of $99 to clean your main drain it will be $410 to fix the axillary drain after spending $89 for a diagnostic I already knew. I felt ripped off. I left a ...message about how unpleased I was with the price and only got a sorry.
Jim the Tech was great. He deserves 5 stars but the pricing for the estimate was unbelievable. Just to add a spigot out front where 95% of the piping was already there, it was $800-$1,200.
I had a burnout of one of my heating elements that was so bad that it required a whole new unit. Lance was professional and empathetic to my situation. He took time to listen and present options that was within my budget. He was able to replace my ...water heater the same day with a unit that was to my liking. I rarely write reviews but one thing that I can appreciate was that Lance was not pushy in certain choices and took time to listen to my concerns and answered any questions that I had. It’s my hope that I won’t have to require his services again in the future due to the great job he did but if I did, I would definitely use Hero Plumbing again.
Was very knowledgeable and gave good insight to problem as well as giving what options were available
James was knowledgeable friendly relaxed happy smiley—made the visit easy!!!
Daniel was very knowledgeable. We had a gas leak in the basement and he was quick to give solutions and suggestions for other aspects in heating and plumbing. Not sure how good the value was since I didn't compare prices. It wasn't cheap, but got the job ...done.
I need to say Dan Little is exceptional and did excellent work. Please commend him. He found the AC Freon leak I Knew was there while two previous techs did not find it. And I myself saw the neon green dye when Dan showed me by phone picture. I am as ...happy with Dan as I am disappointed I had to continue to be sick with dangerous gases because two other techs simply didn’t look down the Acoil far enough. Dan found it within 5-10 mn. So “good quality” is for Dan mainly. The other guys found other things but not the leak I kept telling them Was inside the house.
Ali was very nice and patient in answering all of my many, many questions. 🙂 He was very nice and I would hire him back again.
Nick explained everything and worked efficiently.
I called Hero in a panic. The Hero team responded quickly, from the receptionist/scheduler to the technician. I would highly recommend Hero.
Had a frozen pipe to the hose bibb and a leaky shutoff. Before starting I asked about replacing an old gigantic laundry tub. James gave a firm quote for the whole project, called in a helper, and got it all done in a few hours. Will definitely call ...back when something else comes up. UPDATE: Something else came up...main basement floor drain backed up. Brian came out and pressure jetted it clean in about an hour. On-time, courteous, and fair price!
Steffens was great. Thoroughly explained my options to help make the right decision.
Chad did a great job. He was on time, professional, and provided all of the necessary info plus answered any questions I had very easily. Diagnosed an issue with our water heater straight away and was able to replace it quickly and easily.
Dan was efficient and took time to explain the issue with the water softener. I understood what the issue(s) were/are and am satisfied with the service.
Jon was very professional and checked my whole system. Fix the issue right away!
Brian our technician who came out to the house was very nice very professional and did a top-notch job. Definitely would recommend hero plumbing to my neighbors and friends.
Very honest about what was going on with the plumbing explained what he was going to do very thoroughly and after he tried something explained more of what the problem was and then finished the job and explained how to help prevent this in the future.
Rick was informative, thorough, and was conscientious about our safety as well as his during the pandemic. Hero made us a lifetime customer! Thank you Rick and Hero for the outstanding service!
I was very happy with Rick when he came to my house. Very professional, answered all my questions, and alerted me to a problem unrelated that I was completely unaware of that was important to fix. I would use Hero again.
Zak was very good . He needs to be your only employee the installers that came out the first time were terrible they caused me a lot of money to fix I had to pay 7 people to fix there mistake. But zak was the best deserves a raise . I deserve a gift card ...for all my problems 7 times no air Zak is the best
Ryan Richardson did a great job. Very professional and covid19 aware. During this odd time in the world, it was a pleasure working with a company with such high standards.
Always a great experience with Hero. They help me understand what I need to maintain / fix, and are pleasant and prompt!
Rick was great, very polite and professional and did quick, efficient work. Also, the communication was outstanding from the first call until the invoicing.
Professional, honest and transparent. Answered all my questions; appreciate Tony's patience and all-round engaging service.
Most professional service I have experienced in years. Kept me informed every step of the way, even when and who would be arriving to do the work.
Steve So it up Promptly and fix the problem he was here three hours and cleaned up after himself. I will definitely be using hero again!
Very knowledgeable. He answered all my questions and told me the steps by steps on what need to be done.
Philip did a great job! He was prompt, professional and thorough in his estimate and in the work he performed. The leaks are fixed, and I don't have to worry about them anymore. I would definitely use him again. Thank you!
Our AC went out with a newborn in the house. The team at Hero was quick to respond and fix the unit that we have.
Very knowledgeable, explained everything clearly and very polite