4 Things Every Homeowner Wants To Know:
Do You Service My Area?
We service the entire Twin Cities Metro Area. Whether you live in Minnetonka or Woodbury, Maple Grove, or Lakeville, we got you covered!
Can You Fix My Problem?
We work on anything related to your plumbing, heating, or cooling system. Whether its a clogged toilet, a leaky water heater, a furnace that won’t heat or an air conditioner that won’t cool, we can fix it!
When Can You Get Here?
We have technicians with fully stocked trucks all over the Twin Cities and know that most plumbing, heating, and cooling problems just can’t wait – that’s why we offer fast, same-day service for repairs and next-day installation for new systems. Our expert technicians are prepared to restore your home’s comfort today!
How much will it cost?
You will know the exact price before any work begins. Once the work begins, the price quoted for the work being done is the price you pay even if the job requires more work than originally estimated.
Why Choose Hero?
- Great people you’re gonna love
- Same day service & next day installation
- A+ rating with the BBB
- Great Communication
- We are easy to work with
- Involved in the community
Our A/C was flooding our basement. I called Hero at 6:30pm, Chad came from across the city. He fixed the problem quickly and was very informed. We were so relieved.
Dan and Anthony came and helped diagnose a leak in my AC unit causing it to run inefficiently. They fixed it in roughly an hour and a half. Pricing was clear and steps were presented well. Both were friendly, respectful, and knowledgeable and presented ...options to help save money. Really happy so I signed up for their happy home club
Mauricio came to look at our A/C for the 2nd time this month. Hero made sure to send the same technician, which was great because he knew our setup. He worked with me despite the fact that my friend had installed a brand their company doesn't use - no ...grief for using non-hero product! He was able to find the problem, fix it, and got our cooling running in less than 2 hours during a major heat wave. Not only that, he had to give us bad news that our condenser will likely fail. He provided no sales pressure to sell us a new one, but gave sound advice on how to proceed in the near and far future. Good service, cooling restored, no salesmanship, and even a discount! Hero continues to give me reasons to call them back when I need help. Thanks Mauricio and thanks Hero!
I had my 75 year old mother call them after her AC went out last week. They came over and spent 3 hours only to tell her she needed a new $5,000 unit for her 1000 sq ft home. They also said she needed a new furnace. I called to get her a second opinion ...from a smaller local independent contractor with over 20+ years of experience and the fixed it for $80. It only needed to be cleaned and they stayed it had at least 4-5 years of life left. She didn’t need a furnace either. Also, if she needed a new AC down the road they would charge $2800 not $5,000. Really Hero? Is your business taking advantage of older folks?
Since they are advertising on the TV all the time "93 or free" I called Hero for preventative main drain cleaning. Tech told me he has to charge additional $86 as a trip charge on top of $93. I told him that your office people quoted me $93 and why he is ...trying to charge additional $86. While trying to run the snake, he end up splattering black stuff on the walls and floor of my bathroom. It took him almost 1/2 to try to clean all the back stuff of off my bathroom walls and floor. I called them again today for another rental property preventative main drain cleaning and I was told, Hero company does not work on rental and commercial properties.
Called out for diagnostic check of faulty AC unit. After not confidently telling me it was the compressor(he thought). He then wrote up a $4800 proposal for repair. Then told me it was going to be over $12k to replace a 3T residential unit after I ...questionEd his pricing. I paid the diagnostic/service fee and then called out another company the following day(paid them as well) who confidently and thoroughly assessed what was wrong. They completed repair the following day for 70% less money in less than 2 hours. Before posting a public review I called in but received no correspondence or follow up back. The pricing I was quoted for repair as well as a new unit replacement were absolutely outrageous and I would get a second opinion on anything that was quoted by a technician. I’m sure there are some people desperate before a heat wave or other event that would pay this out of necessity
Honest and upfront about pricing. Then screwed many times in the past and they saved us money this time.
Brian was an awesome tech and helped me with multiple unexpected problems. Hero isn't the cheapest, but they are definitely worth the price!
I called in to receive a quote for a bathroom remodel project and they wanted $89 just to provide me with an estimate (No work - that was literally just to look at the project). I work in sales and am shocked that they are willing to sacrifice a $5,000 ...project to Nickel and dime customers for someone to come quote on a project!
Was charged just under $1000 to fix a clog in our basement drain. The plumber did not leave a detailed invoice stating why the high price. When looking at average cost for such repair shows between $200-500. He also had to replace a minor part when he ...broke it when the job was completed which added another $50 to the total.
Chad did an awesome job made sure everything was working properly before leaving.
Typical bait and switch tactic. Hero advertises a special on tv then comes out and says instead of $99 to clean your main drain it will be $410 to fix the axillary drain after spending $89 for a diagnostic I already knew. I felt ripped off. I left a ...message about how unpleased I was with the price and only got a sorry.
Jim the Tech was great. He deserves 5 stars but the pricing for the estimate was unbelievable. Just to add a spigot out front where 95% of the piping was already there, it was $800-$1,200.
I had a burnout of one of my heating elements that was so bad that it required a whole new unit. Lance was professional and empathetic to my situation. He took time to listen and present options that was within my budget. He was able to replace my ...water heater the same day with a unit that was to my liking. I rarely write reviews but one thing that I can appreciate was that Lance was not pushy in certain choices and took time to listen to my concerns and answered any questions that I had. It’s my hope that I won’t have to require his services again in the future due to the great job he did but if I did, I would definitely use Hero Plumbing again.
Was very knowledgeable and gave good insight to problem as well as giving what options were available
James was knowledgeable friendly relaxed happy smiley—made the visit easy!!!
Daniel was very knowledgeable. We had a gas leak in the basement and he was quick to give solutions and suggestions for other aspects in heating and plumbing. Not sure how good the value was since I didn't compare prices. It wasn't cheap, but got the job ...done.
I need to say Dan Little is exceptional and did excellent work. Please commend him. He found the AC Freon leak I Knew was there while two previous techs did not find it. And I myself saw the neon green dye when Dan showed me by phone picture. I am as ...happy with Dan as I am disappointed I had to continue to be sick with dangerous gases because two other techs simply didn’t look down the Acoil far enough. Dan found it within 5-10 mn. So “good quality” is for Dan mainly. The other guys found other things but not the leak I kept telling them Was inside the house.
Ali was very nice and patient in answering all of my many, many questions. 🙂 He was very nice and I would hire him back again.
Nick explained everything and worked efficiently.
I called Hero in a panic. The Hero team responded quickly, from the receptionist/scheduler to the technician. I would highly recommend Hero.
Had a frozen pipe to the hose bibb and a leaky shutoff. Before starting I asked about replacing an old gigantic laundry tub. James gave a firm quote for the whole project, called in a helper, and got it all done in a few hours. Will definitely call ...back when something else comes up. UPDATE: Something else came up...main basement floor drain backed up. Brian came out and pressure jetted it clean in about an hour. On-time, courteous, and fair price!
Steffens was great. Thoroughly explained my options to help make the right decision.
Chad did a great job. He was on time, professional, and provided all of the necessary info plus answered any questions I had very easily. Diagnosed an issue with our water heater straight away and was able to replace it quickly and easily.
Dan was efficient and took time to explain the issue with the water softener. I understood what the issue(s) were/are and am satisfied with the service.
Jon was very professional and checked my whole system. Fix the issue right away!
Brian our technician who came out to the house was very nice very professional and did a top-notch job. Definitely would recommend hero plumbing to my neighbors and friends.
Very honest about what was going on with the plumbing explained what he was going to do very thoroughly and after he tried something explained more of what the problem was and then finished the job and explained how to help prevent this in the future.
Rick was informative, thorough, and was conscientious about our safety as well as his during the pandemic. Hero made us a lifetime customer! Thank you Rick and Hero for the outstanding service!
I was very happy with Rick when he came to my house. Very professional, answered all my questions, and alerted me to a problem unrelated that I was completely unaware of that was important to fix. I would use Hero again.
Zak was very good . He needs to be your only employee the installers that came out the first time were terrible they caused me a lot of money to fix I had to pay 7 people to fix there mistake. But zak was the best deserves a raise . I deserve a gift card ...for all my problems 7 times no air Zak is the best
Ryan Richardson did a great job. Very professional and covid19 aware. During this odd time in the world, it was a pleasure working with a company with such high standards.
Always a great experience with Hero. They help me understand what I need to maintain / fix, and are pleasant and prompt!
Rick was great, very polite and professional and did quick, efficient work. Also, the communication was outstanding from the first call until the invoicing.
Professional, honest and transparent. Answered all my questions; appreciate Tony's patience and all-round engaging service.
Most professional service I have experienced in years. Kept me informed every step of the way, even when and who would be arriving to do the work.
Steve So it up Promptly and fix the problem he was here three hours and cleaned up after himself. I will definitely be using hero again!
Very knowledgeable. He answered all my questions and told me the steps by steps on what need to be done.
Philip did a great job! He was prompt, professional and thorough in his estimate and in the work he performed. The leaks are fixed, and I don't have to worry about them anymore. I would definitely use him again. Thank you!
Our AC went out with a newborn in the house. The team at Hero was quick to respond and fix the unit that we have.
Very knowledgeable, explained everything clearly and very polite
Matt shows up first thing in the morning. Was respectful of our home and understanding of the chaos of mornings. We appreciated his quick work and professional manner.
Top notch customer service when I called to schedule an appointment to have my main drain serviced. They were able to send someone out the next day which was an added bonus. Steve was fantastic, did great quality work and was a great guy.
Tony was great. The only thing I’d like to change is the fact that I didn’t know the time window of when he would arrive when I made the appointment. I just had to wait until HERO called me to tell me a time when they had a technician in the area.
I had to have HERO return on a clogged drain, they fixed it and did not charge me a PENNY! They have a 30 day repair but I was at 126 days and still fixed it for FREE! I would call them again!
Very responsive! Same day... actually just a couple hours from initial call, for a not so critical repair. Very professional from initial contact, to the gentleman letting me know my repairman was 30 minutes out. (Loved the notice...a lot of service ...people don't bother to give you a heads up...just give you a four hour window so you spend your day waiting.) Dustin was knowledgable, professional and friendly. Also very careful relative to Covid precautions. I would definitely call them again.
Went beyond fixing and educated me on how to maintain my home furnace
Our repaiman was very polite and offered different options for us. Much better than just saying you need a new ac unit !
Sean was on time and evaluated what I need done. Gave me options. And will be back to get it done! Super nice person and very knowledgeable. Sean cape back today to do the work needed. He was very nice and professional. Would definitely recommend ...Hero.
The service was excellent, the cost was ridiculous. I had no time to compare prices so had them just install a new water heater. After then I did do some research and realized they are way overpriced. I asked for a detailed invoice with a breakdown ...of parts and labor and was told it was one price. $2600 for a water heater is too high. I received a discount that brought it down to $2300 but that was still too high I found out after. I won't be using them again.
Had Bill come out to check my AC unit and why it wasn't cooling my house down. He was very helpful when it comes to explaining all the problems that I have with it. Wasn't able to get it fix but that had more to do with me deciding if I want to get my ...unit replace since it was getting old. Otherwise it was a pretty good experience dealing with this company.
Technician showed up on time and was courteous and knowledgeable. Repair was completed on time and at a reasonable price.
Hero came out to tune up my older AC unit as it wasn't blowing cold air. Ali came out and was very thorough with his assessment and explaining the issues with my unit which would take a large repair or replacement due to the age and internal damage being ...caused due to a leak. Ali took care of us to show us the needed repairs and set us up with a future appointment to get a quote on a new unit.
Was a good experience, he was on time and polite. Cost was much more than I expected. But it worked out well.
Great guy! Very professional! Work done quick and well done!